Terms of Service

These Terms of Service form a binding legal agreement between you ("you," "User," or "Veteran") and VA Claims Made Easy, Inc. ("Company," "we," "us"), governing your use of the VA Claims Made Easy mobile application, vaclaimsmadeasy.com, and related services (collectively, the "Service").

By creating an account, downloading the app, or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. You must be at least 18 years old and legally able to enter into a contract to use the Service.

VA Claims Made Easy is a technology platform designed to help U.S. military veterans work through the VA disability claims process more confidently.

We want to be clear and honest about what we are and aren't, because veterans deserve the truth.

Under federal law (38 U.S.C. §§ 5901, 5904, 5905, and 38 CFR § 14.629), only VA-accredited attorneys, accredited claims agents, and VA-recognized VSO representatives may formally represent a claimant before VA.

To use the Service, you agree to:

• Provide true, accurate, current, and complete information
• Keep login credentials confidential and use MFA and biometric protections
• Promptly notify us of any unauthorized access
• Take responsibility for all activity on your account

Our AI is a tool, not a decision-maker. You should know:

• AI outputs may be incomplete, incorrect, or outdated with respect to VA regulations
• AI outputs are not medical, legal, or professional advice
• Never rely solely on AI output for decisions about your claim or your health
• Every AI-generated item should be reviewed, edited, and adopted by you before you use it
• We log AI interactions for security, abuse prevention, and quality assurance

If you choose to engage our affiliated physician for clinical review, DBQ completion, or a Nexus letter:

• You enter into a separate Informed Consent and Telehealth Agreement with the physician
• The physician practices on a direct-to-consumer basis and does not bill insurance
• The physician provides services only in states where they hold an active medical license
• The physician exercises independent clinical judgment and may decline to issue a DBQ or Nexus letter
• The physician is not our employee for purposes of practicing medicine — we do not practice medicine

You can message our team and use the AI chatbot in the app. Please don't send unlawful, threatening, harassing, or malware-laden content. Your messages with our staff may be stored and reviewed for quality and compliance.

The Service is offered as a paid subscription. Current pricing, billing cycles, and included features are shown in the app before you purchase.

We and our licensors own all rights in the Service, including software, AI models, templates, designs, and content. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.

You own the documents and information you upload. You grant us a limited license to host, process, analyze, and display your content only to provide the Service. We do not sell your personal health or service information.

Drafts, statements, and documents are prepared as starting points. Once you review, edit, adopt, and submit them, they are your work product.

• Reverse-engineer, decompile, or extract source code or AI model weights
• Use the Service to harm, defraud, or impersonate others
• Upload content you don't have the right to upload
• Try to bypass security, rate limits, or access controls
• Use the Service to train third-party AI systems
• Use the Service in violation of U.S. export controls or sanctions laws

The Service relies on third-party providers including cloud hosting, AI providers, analytics, and payment processors. Their terms and privacy practices apply where relevant. If you download the app from Apple App Store or Google Play, those platforms' terms also apply.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT: that any claim will be approved at any particular rating; that AI outputs are accurate or complete; that the Service will be uninterrupted, secure, or error-free; or that loss of data will not occur.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF BENEFITS, PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to indemnify and hold harmless the Company and its personnel from any claim, loss, or expense arising out of (a) your misuse of the Service, (b) your violation of these Terms, (c) your submission of false or fraudulent information, or (d) your violation of any law or third-party right.

We may suspend or terminate your account for violation of these Terms, suspected fraud, non-payment, or legal or safety reasons. You can terminate your account anytime through the app. Sections that should survive termination (intellectual property, disclaimers, liability limits, indemnification, dispute resolution) will survive.

Before filing any formal claim, please contact us at reuben@vaclaimsmadeasy.com so we can try to resolve the issue informally for at least 60 days.

If we can't resolve it informally, any dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.

Class action waiver: You and we agree to bring claims only individually, not as a plaintiff or class member in any class or representative proceeding.

Opt-out: You may opt out of arbitration within 30 days of first accepting these Terms by emailing reuben@vaclaimsmadeasy.com with 'Arbitration Opt-Out' in the subject line.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except where federal law (including veterans' benefits law) controls.

We may update these Terms from time to time. If we make a material change, we'll notify you through the app or by email at least 14 days before it takes effect. Continued use after the effective date means you accept the updated Terms.